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Communication: Core Interpersonal Skills for Healthcare Professionals

  • ISBN 9780729544696
  • Author: O'Toole, Gjyn (Senior Lecturer Occupational Therap
  • Publ Date: 2024-09-03
  • Edition: 5
  • Binding: Paperback / softback

$104.35
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Essential guide to better communication in practice

Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition of Communication: Core Interpersonal Skills for Healthcare Professionals provides a comprehensive introduction that will be invaluable for students undertaking any training program in health.

The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios.

Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes.



A focus on person-centred care and culturally responsive communication


Assists students to reflect on their personal communication style and habits, then learn and practise strategies and skills to enhance future communication in practice


Builds confidence in communication through activities, scenarios and case studies


Explores communication with Indigenous peoples to improve healthcare outcomes


Includes digital communication - overviews and tips on navigating professional and personal electronic media


Scenarios, case studies, individual and group activities, role-plays and end-of-chapter questions support learning


Straightforward language makes learning accessible for students in all health disciplines


Student and instructor resources, including a quiz, semester planner and a tutorial guide contribute to engaging students



New to this edition



New chapter on the requirements of communication within multidisciplinary or interprofessional teams


Fully updated to reflect the latest research


Updated references throughout the text to reflect current discussion and requirements of communication in healthcare



Instructor resources on Evolve:



PowerPoint slides


Semester planner


Tutorial activities


Testbank (MCQs)


Image collection



Student and Instructor resources on Evolve:



Answers to end-of-chapter review questions
Student quiz (MCQ + T/F)

*This text is supported by Stories in Health Communication, 1st Edition, a collection of 12 short videos demonstrating effective and ineffective scenarios of communication. ???
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